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Legal & privacy
The terms and policies that govern the BitPixel website, the BitOne platform and our professional services — written to protect you and us under Mexican law and the main international privacy frameworks.
Documents
Our terms and policies
Terms of Service
The agreement that governs the BitPixel website, BitOne subscriptions and our professional services.
ReadPrivacy Policy
What personal data we collect, why, who we share it with and how to exercise your rights in Mexico, the EU/UK, the U.S. and Latin America.
ReadCookie Policy
The cookies and similar technologies used on bitpixel.net and in the BitOne app.
ReadAcceptable Use Policy
What you may and may not do with BitOne and our other services.
ReadCancellation & Refund Policy
How BitOne billing periods, renewals, cancellations and refunds work.
ReadData Processing Addendum
Our commitments as data processor for the information you store in BitOne (GDPR Art. 28, LFPDPPP, CCPA).
ReadWho operates BitPixel
- Company: ARCII México, Inc. (trade name: Grupo ARCII)
- Country of incorporation: Mexico
- Address: Av. Javier Barros Sierra 495, Santa Fe, Álvaro Obregón, 01219 Ciudad de México, CDMX, Mexico
- Phone: +52 (55) 5815 5456
- Brands: BitPixel (website and professional services) and BitOne (SaaS CRM + ERP)
- Governing law: federal laws of Mexico and the courts of Mexico City, without prejudice to mandatory consumer and data-protection rights where you live
Legal and privacy requests
- Email [email protected] with the subject “Legal” or “Privacy request”.
- To exercise ARCO, GDPR or CCPA rights, follow the steps in the Privacy Policy.
- Report security vulnerabilities or abuse to the same address.
- Business customers can request a countersigned DPA.