1. How billing works
- Plans are paid in advance for one month or one year. Annual billing includes 12 months for the price of 11.
- List prices are in U.S. dollars and payments are charged in Mexican pesos through Mercado Pago at the exchange rate shown at checkout.
- No automatic renewal: we never charge your card without you confirming a new payment. To keep a paid Plan, pay for the next period before the current one ends. We may send you reminders, but keeping track of the expiry date is your responsibility.
- Free trials (currently 7 days) require no payment and never convert into a charge automatically.
2. Cancelling
You can cancel at any time by not paying the next period, or by emailing [email protected] from the account owner’s address to close your account. Your access continues until the end of the period already paid. After that, your Customer Data is kept for 90 days for reactivation or export and then deleted, as described in our Terms of Service.
3. Refunds
Payments are non-refundable, and we do not provide credits or prorated refunds for partially used periods, unused features, downgrades or unused user seats, except:
- Billing errors and duplicate charges, which we refund in full.
- Service failure on our side — if BitOne is unavailable for a prolonged period for reasons attributable to us, or we materially reduce the core functionality of your paid Plan, you may receive a prorated refund of the unused portion.
- Mandatory legal rights. Where consumer-protection law grants a right of withdrawal or refund that cannot be waived — for example the 14-day right of withdrawal for consumers in the European Union or the United Kingdom, or rights under Mexico’s Federal Consumer Protection Law — we will honor it. If you ask us to start the service during a withdrawal period, a proportional amount for the service already provided may be deducted, as the law allows.
4. How to request a refund
Email [email protected] within 30 days of the charge with your company name, the account email, the Mercado Pago transaction ID and the reason. Approved refunds are returned to the original payment method in the currency charged (MXN) through Mercado Pago, usually within 5–10 business days depending on your bank. We are not responsible for exchange-rate differences or fees charged by your bank.
Please contact us before filing a chargeback; we resolve most billing questions quickly.
5. Professional Services
Refunds and cancellations for custom development, consulting or security projects are governed by the payment and cancellation terms of the corresponding proposal or SOW. Work already performed and expenses incurred are billable.